a. In order to make a booking with Jungala Nature Treks, Users need to register with a user account and provide certain personal information.
b. Booking shall preferably be made via the online booking form. However in special cases Jungala Nature Trek may accept bookings by e-mail to firstname.lastname@example.org or via mobile phone at +66-98-7485100. All trekking reservations need to include the following details of the User(s): name, surname, date of birth, e-mail address, phone number, trekking number, date of departure and duration, number of participants the booking shall be made for.
d. The User will receive a copy of the submitted booking form automatically.
e. A booking confirmation will be sent by Jungala Nature to the e-mail address provided by the User.
2. Terms of Payment
a. Payment can be made via PayPal®or in cash. Please refer to the terms and conditions of PayPal for further information.
b. Jungala Nature Treks request a 30% deposit at time of booking. The 30% deposit is calculated from the price per person stated for the specific trekking number at www.jungalatreks.com.
c. The remaining amount (70%) is calculated one day prior to the trek’s departure when Jungala Nature treks knows the final amount of participants. The User will be informed about the final price by e-mail and/or at the meeting with your guide one day before the tour commences.
d. The remaining amount (70%) is due one day before the trek’s departure.
3. Changes of booking
a. Changes in booking have to reach Jungala Nature Trek as soon as possible in writing, via e-mail or via phone.
a. Jungala Nature Treks shall not cancel any treks which are confirmed. However if this case might arise we shall refund 100% of the payment already made.
b. In case of force majeure as riots or civil commotion, epidemics, earthquakes, floods or other natural disasters Jungala Nature Treks shall not be made responsible for.
c. Jungala Nature Treks reserves the right to proceed with confirmed bookings as below:
i. Up to 30 days prior to the treks departure, the deposit paid will be completely refunded.
ii. Up to 14 days prior to the treks departure, 50% of the deposit paid will be refunded.
iii. 13 days to 72 hours prior the treks departure 40% of the deposit paid will be refunded.
iv. 71hours to 24hours prior the treks departure 30% of the deposit paid will be refunded.
v. 23hours and less no refunds will be made.
d. Refunds are paid either via PayPal®, money transfer or in cash.
e. The time the trek is calculated to, is 8:00 a.m. of the treks departure date.
5. Users’ responsibility
a. The User shall prepare a copy of the passport including the page with the entry stamp to Thailand and the TM 6 card stamped at immigration. The guide shall receive this copy at the meeting one day before the trek’s departure. This documentation is requested by the Tourism Police of Thailand where all trekking tours are registered prior to departure.
b. Valid travel documentation, vaccinations and travel insurance are the sole responsibility of the User.
c. Trekking participants are insured with Jungala Nature Treks for accidents from the time of departure of the trek until the trek finishes.
a. Any complaints with regard to Jungala Nature Treks tours must be immediately brought to the attention of the guide or Jungala Nature Treks so that necessary action to rectify the matter can be taken. However, if by the end of the tour the User still feels, to have a valid complaint he/she must notify Jungala Nature Treks in writing, within 2 days of the end of the tour.
8. Contacting Jungala Nature Treks
i. Jungala Nature Treks, 352/1 Moo 1, T. Rimtai A. Mae Rim, Chiang Mai 50180, Thailand
iv. Phone +66-98-7485100
a. Jungala Nature Treks is registered with the Tourism Authority of Thailand under the registration number 24/00249.
10. Personal data
a. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form and in connection with services, features or resources we make available on the Site.
b. Users may however visit Jungala Nature Treks’ Site anonymously.
c. We will collect personal identification information from Users only if such information is voluntarily submitted to the Site. Users may refuse the submission of personal identification information, accepting that it may prevent to engage in certain Site related activities.
11. How Jungala Nature Treks uses collected information
a. Jungala Nature Treks collects and uses User’s personal information to improve customer service, to process bookings and transactions and to send e-mails periodically.
12. How Jungala Nature Treks protects your information
a. Jungala Nature Treks adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the Users personal information, username, password, transaction information and data stored on the Site.
b. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Stated: September 7th 2014